bal99's Privacy Policy
Your personal information is fully protected with us. This page clearly explains how bal99 collects, uses, and stores your data.
1. Introduction & Scope
This privacy policy applies to users of the bal99 platform and ensures the protection of your information in connection with your relationship with bal99.
About This Policy
bal99 is a trusted online betting and casino platform in Bangladesh. We place the highest priority on our users' privacy. This policy explains what information we collect when you use the bal99 website, app, or any of our services, how that information is used, who it may be shared with, and what your rights are.
Who This Policy Applies To
This privacy policy applies to all individuals who visit the bal99 website, create an account, use any of our services, or contact us. By continuing to use our platform, you are considered to have accepted the terms of this policy. The platform is only permitted for users aged 21 and above.
Policy Updates
bal99 reserves the right to amend or update this privacy policy from time to time. For any significant changes, we will notify you through the platform or by email. The latest effective version will always be available on this page. Continued use of the platform after a policy update will be considered acceptance of the revised policy.
2. What Information We Collect
bal99 collects only the information that is essential for operating our services safely and effectively.
Identity Information
During account registration and verification, we may collect the following information:
- Full name and date of birth
- National ID card or passport details (for identity verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
Financial Information
To provide deposit and withdrawal services, we collect transaction-related information. This includes records of transactions conducted via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment card numbers; payment processing is handled through secure third-party gateways.
Technical & Usage Information
The following information may be collected automatically while you use bal99:
- IP address and device identifier information
- Browser type, operating system, and device model
- Visit time on the site, page navigation, and click patterns
- Session information collected through cookies and similar tracking technologies
Information From Communications
When you contact support through our live chat or email ([email protected]), information from those conversations may be stored in our systems. This is done to improve service quality and assist with dispute resolution.
3. How We Use Your Information
Collected information is used for specific, transparent, and legitimate purposes. bal99 never uses your information for irrelevant or unauthorised purposes.
Service Operations
Creating, verifying, and managing accounts; processing deposits and withdrawals; providing uninterrupted betting and gaming services; and sending winnings to the correct account.
Security & Fraud Prevention
Detecting unauthorised access, preventing money laundering and fraud, verifying user identity, and supporting the enforcement of responsible gaming policies.
Service Improvement
Analysing user experience to make the platform more usable and effective, developing new features, and identifying and resolving technical issues.
Communication & Promotions
Sending important account-related notifications and relevant offers and promotional information — only with your consent. You may withdraw your subscription from marketing communications at any time.
4. Sharing Information With Third Parties
bal99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Partners
Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, and technical infrastructure management. These partners may only use the information to perform specific tasks and are required to comply with our privacy standards.
Legal Obligations
We may be required to disclose information in order to comply with applicable laws in Bangladesh, court orders, or lawful directives from regulatory authorities. In such disclosures, we always ensure legal review and strive to keep the scope of disclosure to a minimum.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, users will be notified in advance of any such event, and the new entity will be required to follow the same privacy protection standards.
5. Cookies & Tracking Technologies
bal99 uses cookies and similar technologies to ensure an improved browsing experience.
Types & Purpose of Cookies
- Essential cookies: For running the platform's core functions, such as maintaining login sessions and ensuring security. The site cannot function properly without these.
- Functionality cookies: To remember your preferences and language settings, so you do not have to set them up again each time you log in.
- Analytical cookies: Used to analyse site usage statistics and improve our services. This information is generally processed in aggregate and non-identifiable form.
- Targeting cookies: For displaying relevant advertisements and promotions, only with your consent.
Cookie Controls
You can control or refuse cookies through your browser settings. However, disabling essential cookies may affect some platform functions. To change your preferences regarding marketing and analytical cookies, contact our support team via live chat.
6. Data Retention & Security
bal99 follows the highest technical and administrative standards to protect your information.
SSL Encryption
All data transmission on bal99 is secured through SSL (Secure Socket Layer) encryption technology. This ensures that no third party can read any information passing between your browser and our servers.
Secure Servers
Your information is stored on secure, access-controlled servers. Only authorised bal99 staff may access information for specific purposes, and they are bound by strict confidentiality agreements.
Retention Period
Your information will be retained for as long as your account remains active or as needed to provide services. Retention for a further period may be necessary to meet legal obligations or resolve disputes.
Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible and take active steps to minimise harm. Our security team remains on alert 24/7.
7. Your Rights
bal99 believes that users have the right to full control over their own information.
-
Right to Access You may request to view the personal information stored in your account at any time. We are obligated to provide a copy.
-
Right to Correction If any information stored about you is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
-
Right to Deletion In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
-
Right to Restrict Processing In certain cases, you may request that the processing of your information be restricted, particularly if there is a dispute about the accuracy of the information.
-
Right to Opt Out of Marketing Communications You may unsubscribe from promotional emails or notifications at any time. This will not affect important service-related notifications.
-
Right to Data Portability You may receive the information you have provided in a structured and readable format. Contact the support team to exercise this right.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email ([email protected]). We will verify your identity and process your request as quickly as possible.
8. Protection of Minors
Age Restriction
bal99 services are intended only for users aged 21 and above. We do not knowingly collect personal information from minors or provide services to them. Age verification is mandatory during account registration.
If a Minor's Information Is Detected
If we determine that information from a minor has been collected by mistake, that information will be immediately deleted from our database and the associated account will be closed. Parents or guardians may contact us with any concerns of this nature.
9. Third-Party Links & Services
External Resources
The bal99 platform may sometimes include links to third-party services (such as payment gateways or game providers). All such third parties have their own privacy policies and we are not responsible for their data practices. We advise you to review the privacy policy of each third-party service separately.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
For any data-related requests, please contact us from your registered email address for identity verification. We always respect your privacy and are committed to ensuring the highest level of protection.