bal99 Terms & Conditions
Before using the bal99 platform, please read these complete terms and conditions carefully — they form the legal basis of the agreement between you and us.
Introduction & Applicability
bal99 is an online betting and casino entertainment platform for users in Bangladesh. These terms and conditions ("Terms") form a binding legal agreement between bal99 and all its users ("members" or "you").
By visiting our website, creating an account, or using any of our services, you agree to comply with these Terms, our Privacy Policy, and our Responsible Gaming Guidelines. If you do not agree with any part of these Terms, please refrain from using our services.
bal99 reserves the right to amend these Terms at any time. Updated Terms take effect as soon as they are published on this page. Continued use of the service means you have accepted the latest Terms.
Membership Eligibility & Age Requirement
To open an account and enjoy services at bal99, you must be at least 21 years old. No underage person is permitted to register, and any such account found will be closed immediately.
To become a member of bal99, you must meet all of the following conditions:
- You must be 21 years of age or older.
- You may operate only one account, in your own name, for yourself.
- You have not excluded yourself or been excluded by any authority from such services due to a gambling addiction.
- You are betting with your own funds — not on behalf of any third party.
- The information you provide is complete, true, and accurate.
- bal99 may request documentation at any time for identity verification, and you are required to provide it.
Account Management & Security
Create an Account
To register at bal99, you must provide accurate personal information. Only one account per person is permitted. If multiple accounts belonging to the same person are found, all accounts and associated funds may be forfeited.
Login Security
Keep your bal99 account password and login details strictly confidential. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. Sharing your password with anyone else is strictly prohibited.
Account Verification
For security and fraud prevention purposes, bal99 reserves the right to verify your identity at any time. A national ID card, passport, or other government-issued document may be requested. Withdrawals may be held until verification is complete.
Account Closure
You may request the closure of your own account at any time through support. bal99 reserves the right to suspend or close any account at its discretion for violations of the Terms, fraud, or other reasons.
Financial Transactions & Payment Policy
bal99 ensures secure financial transactions through Bangladesh's popular mobile banking and banking channels. The table below contains the key details of our payment policy:
| Item | Details |
|---|---|
| Minimum Deposit | ৳500 per method |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | Generally within 15 minutes to 2 hours |
| Accepted Payment Methods | bKash, Nagad, Rocket, Upay, bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks) |
| Currency | Bangladeshi Taka (BDT / ৳) |
| Transaction Security | All deposits and withdrawals are secured with SSL encryption |
Deposit Terms
- Deposited funds must be sent from your own payment account only — transfers from third-party accounts are not accepted.
- Deposited amounts are generally credited to your account immediately; if there is any delay, please contact support.
- If a deposit fails due to a technical error, the funds will be returned in accordance with the payment provider's policy.
- bal99 is committed to preventing money laundering — suspicious transactions will be investigated.
Withdrawal Terms
- Withdrawals will only be sent to the payment method registered on your account.
- All active bonus wagering requirements must be met before submitting a withdrawal request.
- Withdrawals may be held if identity verification has not been completed.
- Withdrawals are generally processed within 15 minutes to 2 hours, though delays may occur due to bank server or payment gateway issues.
Bonus & Promotion Policy
bal99 offers various bonuses and promotional offers for new and existing members. Please read the relevant terms carefully before claiming any bonus.
Welcome Bonus
New members receive a 100% bonus on their first deposit, up to ৳15,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000. Wagering requirement is 15 times the bonus amount.
Wagering Requirements
The wagering requirement applies to the bonus amount only (not the combined total of deposit and bonus). Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawing bonus winnings.
Bonus Usage Rules
- One person or household may not claim more than one welcome bonus.
- If bonus abuse is detected from the same device or IP address, the bonus will be cancelled.
- Bonuses cannot be transferred to another member.
VIP & Cashback
- Bronze: up to 0.3% cashback per week.
- Silver: up to 0.5% cashback per week.
- Gold: up to 0.8% cashback per week.
- VIP tier is determined based on activity.
Fair Play & Betting Policy
bal99 is committed to ensuring fair and transparent gaming. We believe in SSL encryption and fair play principles.
Prohibited Activities
- Using multiple accounts to take advantage of bonuses or promotions is strictly prohibited.
- Using betting software, bots, or automated methods is prohibited.
- Deliberately exploiting any technical error in the system is prohibited.
- Manipulating games or colluding with other players to determine outcomes is prohibited.
- Betting with third-party funds is prohibited.
- Depositing funds from illegal sources onto the platform is strictly prohibited.
General Betting Terms
- Once a bet is confirmed, it cannot be cancelled or changed unless bal99 acknowledges a technical error.
- If a game or result is affected by a technical error, bal99's decision is final.
- For sports betting, results are determined based on recognised sources.
- If an unusual betting pattern is detected, bal99 may suspend the relevant account until an investigation is complete.
Data Protection & Privacy
The security of your personal information is bal99's highest priority. We use industry-standard SSL encryption and never sell your information to third parties.
Full details of what information we collect, how we store it, and in what circumstances it may be disclosed are provided on our Privacy Policy page. The Privacy Policy is an inseparable part of these Terms.
SSL Encryption
All your transactions and personal data are secured by SSL technology, which prevents third-party access.
Data Usage
Your information is used solely for operating the service, verifying identity, and fulfilling legal requirements.
Cookie Policy
Our site uses cookies to improve your browsing experience. By using the site, you consent to this.
Responsible Gaming Commitment
bal99 believes that betting is an entertainment activity, not a source of income. We encourage members to play responsibly. This service is for those aged 21 and above only.
Limitation of Liability & Dispute Resolution
Limitation of Liability
bal99 strives to ensure uninterrupted service as much as possible, but our liability is limited in the following circumstances:
- If service is disrupted due to server downtime, internet issues, or technical errors by a third party.
- If any bet or game is affected by a problem with your own device or internet connection.
- If service must be suspended due to an unexpected natural disaster, cyber attack, or government directive.
- If loss occurs due to an error in a third-party game provider's software.
Dispute Resolution Process
- For any complaint or dispute, first contact our support team — available 24/7 via live chat or at [email protected].
- The support team will review the complaint and attempt to provide a resolution as quickly as possible.
- If both parties cannot reach a resolution, bal99 management's final decision will be accepted.
- For any legal dispute, the applicable law and jurisdiction will be determined by bal99.
Intellectual Property & Content Usage
All content on the bal99 website, including its logo, design, text, graphics, and software, is the intellectual property of bal99. Reuse, copying, or distribution of this content for any purpose without prior permission is prohibited.
Using, scraping, or collecting data from any part of this platform for commercial purposes without bal99's permission is strictly prohibited. bal99 reserves the right to take legal action in the event of a violation.
Terms Updates & Miscellaneous
bal99 reserves the right to partially or fully update these Terms at any time as needed. Notice of changes will be provided by updating the "Last updated" date on this page.
If any clause of these Terms is found to be unenforceable, the remaining clauses will remain in full effect. For any questions regarding these Terms, contact us at [email protected] or directly via live chat.
Play safely at bal99
Once you have read the Terms, log in to your account today for a safe and enjoyable experience.